Prioritize your book of business automatically
Stop reviewing accounts manually. LogoPulse gives every customer a real-time health score so you know exactly where to spend your time.
Why CS Teams Use LogoPulse
From reactive firefighting to proactive customer management
| Without LogoPulse | With LogoPulse |
|---|---|
| Review 20 accounts manually each week | Every account monitored automatically, every hour |
| Find out about problems when customers complain | Risk indicators flag issues before customers notice |
| Quarterly business reviews based on gut feel | QBRs backed by health trends, entity velocity, and feature adoption data |
| "How's the customer doing?" — "I think they're fine" | "Health score 73, up from 61 last month. Entity velocity 4.2/day, all features adopted." |
| Prioritize accounts by revenue size | Prioritize by health score — small accounts that churn hurt too |
The Solution
Daily Workflow
Morning: Check the dashboard
Sort accounts by health score (ascending). The bottom of the list is today's priority. Look for:
- Health scores below 40 (critical)
- Declining trends (arrow down)
- Activity gaps (days since last activity > 7)
- Stalled onboarding (stuck at a stage for 14+ days)
Action: Reach out with context
Don't send "Just checking in!" emails. Use the data:
- "I noticed your project creation dropped significantly this week — is there a blocker we can help with?"
- "You connected Slack but haven't created your first project yet — want me to walk you through it?"
- "Your team hasn't logged in for 10 days — is everything working as expected?"
Weekly: Review trends
Health score trends over 90 days. Onboarding funnel conversion rates. Feature adoption gaps. Use these in team standups and management reporting.
What You Can Measure
Key Metrics for CS Teams
| Metric | Where to find it | Why it matters |
|---|---|---|
| Health score | Accounts page, Account Detail | Single number for account health |
| Health trend | Account Detail (90-day chart) | Direction matters more than absolute score |
| Days since last activity | Accounts page column | Quick inactivity flag |
| Onboarding stage | Accounts page, Metrics funnel | Are they fully set up? |
| Entity velocity | Account Detail | Are they using the product consistently? |
| Feature adoption | Account Detail | Are they getting full value? |
| Risk indicators | Account Detail | Specific, actionable warning flags |
| Benchmarks | Account Detail | How does this account compare to average? |
Setup: 10 Minutes
- Engineering installs the SDK and tracks key events:
npm install @logopulse/sdk(about 10 minutes) - Configure health score weights, onboarding stages, and risk thresholds in the dashboard
- Invite your whole CS team — every plan includes unlimited team members
- Sort the Accounts page by health score. Your priority list is ready within the hour.
Frequently asked questions
Can I manage my book of business in LogoPulse?
LogoPulse focuses on health monitoring, not account management workflows (no task queues, playbooks, or email sequences). Use it alongside your CRM or CS tool for the health data layer.
Can I set up alerts for accounts that need attention?
Yes. Email alerts on the Growth plan, Slack alerts on the Pro plan. Triggered when health scores cross thresholds.
Can I share account health data with my team?
Every plan includes unlimited team members. Your entire CS team can access the dashboard with their own logins.
Does LogoPulse integrate with Salesforce / HubSpot / Intercom?
Not natively yet. But the full API is available for custom integrations. You can sync health scores, stages, and risk indicators to your CRM via the API.